Return policy

We always want you to be completely satisfied with your Solitude item. So, if you want to return or exchange an article you can do this within 14 days after payment, at own expense.

The return of an article is only possible when the article:
-is in undamaged state
-is not worn and/or used

How to request a return?
Please send us a message through the form below, informing us about your reason of return or exchange. Do not forget to add the following information:
- Your order number
- Your name
You can send the item in its original packaging to the following address:

Solitude the Label
Obiplein 115
1094 RB Amsterdam

Once your item is received, you will receive an e-mail confirmation and we will refund you the price of the item within a few days.

Exchange Custom made orders
All custom made sales are final, unfortunately no exchanges or refunds are possible. Nevertheless, we always want you to be completely satisfied with your Solitude item so we can always discuss and adjust minor changes like ring size or necklace length.
Please let us know if you have any doubt about sizes before you order.