Terms and conditions

GENERAL

1. General
The General Terms and Conditions of Solitude the Label apply to all the offers, orders, products, agreements and deliveries of Solitude the Label. By ordering an product you agree to these conditions.

2.  Agreement and Order
2.1  The agreement becomes binding at the time you place your order in the online order form. After you paid, Solitude the Label will process your order. 
2.2  To confirm your order you will receive an e-mail to the e-mail address you provided.
2.3 Images from the website can be slightly different from reality. Solitude the Label jewelry and leather goods are handmade of natural products such as leather and crystals so sometimes your article can show a little difference.

2.4 All prices of the items are displayed in Euro and including VAT and excluding shipping costs.
2.5 Solitude the Label has the right to change text and images on the website, without giving notice first.

SHIPPING

Costs
Shipping costs are based on the total weight of the package. For an exact amount visit the checkout page. You need to have a product in your cart to see the shipping costs.

  JEWELLERY LEATHER GOODS
NETHERLANDS FREE FREE
EUROPE €8,75 €8,75
REST OF WORLD €12 €12

 

Delivery 
All products will be shipped with PostNL. 
We always try to deliver our products within 2-5 working days. 
*For international orders this may take a little longer.

Orders shipped internationally may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Please contact your local customs office for more information regarding taxes and duties payable in your region.

RETURN POLICY

Exchange webshop orders
We always want you to be completely satisfied with your Solitude item. So, if you want to return or exchange an article you can do this within 14 days after payment.
The return of an article is only possible when the article:
-is in undamaged state
-is not worn and/or used

Please send us a message and send the items for returned or exchange to:

Solitude the Label
Obiplein 115
1094 RB Amsterdam

Do not forget to fill in the following information:
- The order number
- Your name

You will receive an e-mail confirmation and we will pay back the amount within a few days.

* All returned shipping costs, are the responsibility of the customer.

Exchange Custom made orders
All custom made sales are final, unfortunately no exchanges or refunds are possible. Nevertheless, we always want you to be completely satisfied with your Solitude item so we can always discuss and adjust minor changes like ring size or necklace length.
Please let us know if you have any doubt about sizes before you order. 


                                                                                            Thanks for your support!